Можливість для людей з України
Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
AT&T Technical Care Representative Brno
AT&T Global Network Services Czech Republic
Place of work
Palachovo náměstí, Brno-Starý Lískovec, Czechia
Palachovo náměstí, Brno-Starý Lískovec, Czechia
Contract type
full-time
full-time
Wage (gross)
31 350 - 45 000 Kč/monthSalary: from 31,350 CZK /month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~45,000 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
31 350 - 45 000 Kč/monthSalary: from 31,350 CZK /month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~45,000 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
Information about the position
Job description, responsibilities and duties
As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in an almost 19/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 19/7 shift environment.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in an almost 19/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 19/7 shift environment.
Employee perks, benefits
Essential information:
Selection process: One video interview assessment & one live interview with manager (online or F2F in AT&T offices)
Contract type: Unlimited
Standard working hours: 19/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.
Salary: from 31,350 CZK / month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~45,000 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
Employee Benefits:
An annual bonus
25 days of vacation
135 CZK meal voucher
Initial comprehensive training
Premium medical plan at Canadian Medicals center
Contribution in pension plan, life risk insurance
Language courses and other external and internal trainings
Sodexo cafeteria (FlexiPass vouchers),...
Workplace location:
You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the next two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.
Foreign National Applications:
We warmly welcome applications from Ukrainian nationals with strong English speaking skills. We also welcome applications from EU/EEA candidates and we will consider nationals/residents of other European countries.
Watch our film! Learn more about working for the Central Europe Technical Care team.
https://youtu.be/MeU-QIx6GWE
Learn how AT&T is winning recognition for being a great company!
http://work.att.jobs/ATTImpact
Selection process: One video interview assessment & one live interview with manager (online or F2F in AT&T offices)
Contract type: Unlimited
Standard working hours: 19/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.
Salary: from 31,350 CZK / month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~45,000 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
Employee Benefits:
An annual bonus
25 days of vacation
135 CZK meal voucher
Initial comprehensive training
Premium medical plan at Canadian Medicals center
Contribution in pension plan, life risk insurance
Language courses and other external and internal trainings
Sodexo cafeteria (FlexiPass vouchers),...
Workplace location:
You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the next two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.
Foreign National Applications:
We warmly welcome applications from Ukrainian nationals with strong English speaking skills. We also welcome applications from EU/EEA candidates and we will consider nationals/residents of other European countries.
Watch our film! Learn more about working for the Central Europe Technical Care team.
https://youtu.be/MeU-QIx6GWE
Learn how AT&T is winning recognition for being a great company!
http://work.att.jobs/ATTImpact
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Other knowledge
Customer service - Basic
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 4368041
Dátum zverejnenia: 12.1.2023
2023-01-12
lokalita: Brno Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: AT&T Global Network Services Czech Republic
Spodná hranica mzdy (brutto): 31 350 Kč/month