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Team Manager with Czech for Social Media Field
Competence Call Center Sp. z o.o.
Place of work
Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
Contract type
full-time
full-time
Start date
7/01/2022
7/01/2022
Wage (gross)
From 1 810 EUR/monthperformance bonuses
From 1 810 EUR/monthperformance bonuses
Information about the position
Job description, responsibilities and duties
Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Team Manager with Czech for Social Media Field (m/f/d)
Overview of tasks:
• Managing day-to-day operations
• Ensure consistent quality and productivity across channels
• Coaching, shadowing and supporting employees
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project
For our team in Gdańsk we are currently looking for
Team Manager with Czech for Social Media Field (m/f/d)
Overview of tasks:
• Managing day-to-day operations
• Ensure consistent quality and productivity across channels
• Coaching, shadowing and supporting employees
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project
Employee perks, benefits
• Fixed remuneration and a performance-based bonus
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated Team
• A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated Team
• A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Digital Marketing, Business, Management
Language skills
English - Advanced (C1) and Czech - Proficiency (C2)
Other knowledge
Social Media - Advanced
KPI - Advanced
Quality Control - Advanced
Conducting feedbacks - Advanced
Organizational skills - Advanced
KPI - Advanced
Quality Control - Advanced
Conducting feedbacks - Advanced
Organizational skills - Advanced
Experience in the position/sector
3
Number of years of experience
3
Personality requirements and skills
• Ability to identify training needs and support development of programs
• Excellent organizational skills and detail-oriented approach to problem solving
• Previous personnel management experience with technical fields within Call Center environment
• Moderate understanding of business process improvement methods
• Demonstrated proficiency in multi-tasking and prioritization
• Handling customers within service/technical fields
• Excellent organizational skills and detail-oriented approach to problem solving
• Previous personnel management experience with technical fields within Call Center environment
• Moderate understanding of business process improvement methods
• Demonstrated proficiency in multi-tasking and prioritization
• Handling customers within service/technical fields
Advertiser
Brief description of the company
About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Number of employees
250-499 employees
ID: 4205592
Dátum zverejnenia: 16.11.2021
2021-11-16
lokalita: Poland Pozícia: Advertising Manager, Sales Manager, Team leader Spoločnosť: Competence Call Center Sp. z o.o.
Spodná hranica mzdy (brutto): 1 810 EUR/month