Customer Care Specialist with Slovak

Customer Care Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding medical products and services. Customer Care Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via e-mail and other written/digital communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

Customer Care Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They should be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.

Additionally, the Customer Care Specialist may contribute to outbound initiatives, making contact with customers to clarify information received on non-phone inquiries.

Responsibilities:

Evaluate, respond to and/or escalate phone and non-phone customer inquiries as appropriate.
Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
Provide world-class customer service and immediate resolution to inquiries
Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound phone communication.
Comply with all industry regulations including adverse event and product quality processes
Manage all assigned project work in a timely manner
Maintain up-to-date knowledge of product, medical, disease and industry information
Obtain pertinent customer information and record customer interactions in appropriate systems
Interact with team members to manage a broad number of products, medical and business issues and share best practices
Handling sensitive and/or confidential business and medical information
Escalates issues to senior levels, based on complaints or concerns.
We will help you with all needed trainings, support and knowledge to provide the best possible support for our customers over the phone or mail/chat.

Interesting job in one of the leading healthcare services companies in the world
Initial and ongoing professional trainings and career opportunities
Full-time employment contract
Work from home, but you should be located in Czech Republic
Competitive salary, performance bonuses, paid overtime and benefits
International environment