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L1 Customer Support Engineer ($30K/year) - Remote Work
Crossover
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
$30k/year
$30k/year
Information about the position
Job description, responsibilities and duties
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.
Responsibilities:
Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.
This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.
Mandatory requirements:
Responsibilities:
Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.
This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.
Mandatory requirements:
- Strong oral/written communication skills in English
- +2 years as a front-line agent supporting software products
- Ability to perform at a high level solving at least 15 tickets per day
- Ability to learn multiple products across multiple technologies
- Ability to write knowledge base articles and step by step guides
- Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
- Basic to intermediate knowledge in the following:
- Unix/Linux
- Database MS SQL / MySQL / Oracle / PostgreSQL
- AWS
- Active Directory
- Network and Web Servers
- Sharepoint
- Java / JavaScript / CSS / HTML
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.
We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.
Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.
You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.
All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.
Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.
We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.
Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.
You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.
All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1)
Number of years of experience
2
Advertiser
Brief description of the company
Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.
We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.
Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.
You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.
All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.
We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.
Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.
You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.
All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.
Number of employees
1000 and more employees
ID: 3556884
Dátum zverejnenia: 9.12.2018
2018-12-09
lokalita: Remote work Pozícia: Customer Support Specialist, Helpdesk Operator, IT Analyst, IT/Technical Support Specialist Spoločnosť: Crossover
Základná zložka mzdy (brutto) a ďalšie odmeny: $30k/year