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Process Consultant

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Wage (gross)
From 1 300 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 300€/brutto.

Information about the position

Job description, responsibilities and duties

Purpose
The role drives process and operation effectiveness and act as senior consultant for process topics. This includes governance definition,
ability to visualize problem statements by using project management methods. Act as subject matter expert for technical and cross function
team. The role is running preventive action (data analysis, trainings, awareness, data trending) and reactive (setting up improvements
programs or back to green programs). The role can visualize process flow into process map, propose automation if needed, focus on waste
elimination and effectiveness of process. The role interacts with global and local network of process experts.

Key accountabilities
• Prepares and governs process strategy on UNIT, PU, POP or LBU level
• Designs and develops Key Performance Indicators measuring quality and effectiveness of the process on UNIT, PU, POP or LBU level
• Analyzes Key Performance Indicators results and identifies gaps and deviations in existing processes/instructions
• Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related
requirements according to valid corporate standards, in order to increase the efficiency of the process execution on UNIT, PU, POP or LBU
level
• Coordinates, organizes and steers activities related to Communities of Practice
• Manages process documentation on UNIT, PU, POP or LBU level
• Develops content of process relevant training material
• Provides consultancy in assigned processes
• Proposes and controls optimization measures
• Participation in virtual Improvement and leading own community of experts
• Process improvement - design, development and implementation of process improvement(s) in Operations (at least two projects with impact
on quality of operations)
• Participate in development project, act as subject matter expert in consultancy towards process analysis and design
• Identifying process improvements by usage of data analytics, contributing to constant process improvement cycle.
• Cross-unit collaboration towards analytics and implementation of improvement measures
• Optimization of process efficiency in terms of automation and product development
• Provide consultancy as Senior Subject matter expert for technical and cross function departments

Management scope
Responsibility over the process functions, no disciplinary as supervisor only as lead of improvement projects related to process area.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Information Technologies

Language skills

English - Advanced (C1) and German - Intermediate (B1)

Experience in the position/sector

Process- Organisation- and Quality Management

Number of years of experience

4

Personality requirements and skills

Certification
• ITIL expert certification /minimum three certification/ (must)
• Six Sigma or Lean Green Belt certification (advantage)
• PM certification (advantage)
• Kepner Tregoe (advantage)
• Risk management (advantage)

IT Technical skills
• MS Office (Excel, PowerPoint, Outlook) - Advanced
• PC skills/HW,SW/ - Advanced
• Reporting - Intermediate

Soft skills
• Strong communication skills - Expert
• Analytical thinking - Expert
• Presentation skills - Advanced
• Organizational skills - Advanced
• Ability to work autonomously - Advanced
• Team player - Intermediate

Other skills
• Project management - Intermediate
• ITIL Process knowledge - Expert
• Document management - Intermediate

Other criteria or requirements
• Knowledge of the ITIL processes in depth proven by certification (mininum 3 ITIL expert, e.g. Service Transition, Service Transformation, Service Design, CSI, Service Operation).
• Ability to explain process topics and act as advisor.
• This role must know how to set up reporting and understand how to evaluate KPIs.

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Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees
ID: 4291152  Dátum zverejnenia: 6.10.2022  Spodná hranica mzdy (brutto): 1 300 EUR/month