Technical Support Engineer L1 with German (Prague)

Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.

Help us to achieve this goal and participate on successfuly growing project!

As Technical Support Engineer you will be responsible for:
- Provide telephone and remote support across various technologies
- Troubleshoot incidents
- Manage ongoing vendor related technical escalations through to completion
- Monitor progress against customer SLA’s using GSOA systems
- Maintain and develop technical skills / certifications as required to support new and existing customers

Requirements:
- Minimum of CCNA – working towards CCNP or CCVP
- Experience in the support environment
- Knowledge in configuring and troubleshooting Cisco hardware routers and switches in a LAN & WAN environment
- Familiarity with Cisco IOS environment , router and switch hardware and common networking protocols/technologies
- Good technical skills / knowledge across a variety of products
- English B2 and German advanced is must

We offer:
- Great salary conditions + bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, fully paid public transport ticket
- Language courses, providing certificates and much more…

Starting date is upon agreement.
If you are interested in the role please click the link "apply" (below) and send me your CV in English - I’ll will contact you with more details.

Looking foward to hearing from you soon!

Informační technologie, počítačové programování, webové portály

Using the power of technology to help organisations achieve great things. Accelerating clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity.