Unified Communications Engineer L2 (Voice) – Prague

Global Top Employer in IT and communications is looking for a talented and passionate IT professionals to join their growing team in beautiful Prague! Currently looking for experienced people within voice administration (unified communications) and support with the advanced English language + any of European language – Dutch, German, French or Spanish.

The company is achieving great things in the digital area and using the power of technology to help an organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorrow and cybersecurity.

Help us to achieve this goal and participate in a successful growing project!

AS UNIFIED COMMUNICATIONS ENGINEER YOU WILL BE RESPONSIBLE FOR:

* The role is responsible for providing a professional second-line remote technical support and engineering service to clients
* Monitor infrastructure – ensure that assigned infrastructure at the client site is configured, installed, tested and operational
* Identify problems and errors – log all such incidents in a timely manner with the required level of detail with all the necessary. Liaise with all stakeholders including client IT environments, vendors,..
* Ensure resolution of incidents and requests – investigate second line support calls assigned to them and identify the root cause of incidents and problems
* Escalate requests and exceptions to the 3rd line support team
* Incident management – will take responsibility receiving calls and incidents at the services

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:

* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,…)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Information technology, computer programming, web portals

Our company is achieving great things in the digital area and using the power of technology to help the organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorrow and cybersecurity. Our services are focused on network integration, security and data centres.