Order Management Junior

Order Fulfillment Specialist with German
Purpose of the role:
Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization. We are seeking for a new colleagues covering: Germany - Philips Televisions.

Key Duties & Responsibilities:
 Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
 Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s cost targets
 Process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers
 Process internal orders according to commercial organization´s instruction and requirements
 Participation on cross-functional projects (long term, short term)
 Support the country sales team in their day to day activities. This may include sales data analysis, pricing review, providing stock availability details, customer/sales office visits, etc.
 Closely keep track of sales plan per guidance from Germany
 Provide clear and qualified information towards Customers (on availability, lead time, etc.)

Skills, Knowledge & Experience
✓ Min. bachelor degree
✓ Experience in customer relationship and/or supply chain oriented role welcome, but possibility also for motivated junior
✓ Fluent in German + English
✓ Good hands on with MS office tools, especially Excel, SAP experience is advantage
✓ Comprehensive know-how about sales and logistic processes and Order To Cash process is welcome
✓ Experience with EDI in OTC process is an advantage.
✓ Very good communication skills, capability of understanding customer needs, emotional balance and mature personality
✓ Positive mental attitude, out of box thinking, common sense
✓ Team working with responsible and proactive approach to work
✓ Ability to work under pressure in an ever-changing environment where deadlines have to be met
✓ Ability to recognize and promote automated solutions

What the company offers you
 Possibility to become a part of a market established dynamic company with strong product brand
 International environment of a middle size European SSC within friendly team
 Competitive remuneration package plus quarterly bonus
 Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport allowance, discount on company products, contributions to the pension insurance
 Attractive work location in Prague 7 - Holešovice, currently still hybrid home office/office working

Electrical industry

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and v
isual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.