IT Help Desk with English & German 24/7 (remote work)

Infosys (Czech Republic) Limited s.r.o.

Place of work
Remote work
Contract type
Wage (gross)
33 000 Kč/month

Information about the position

Job description, responsibilities and duties

Ostrava, the Czech Republic
full-time, remote work

INFOSYS, a company based in Brno, provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working remotely from Ostrava.

Your workday will just fly by as you will:

- be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
- be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
- be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
- be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

- speak and write in English and German fluently;
- handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
- perceive multitasking and problem solving as a piece of cake;
- are a daily user of Windows, Android or iOS, Microsoft Office, etc.
- want to be a team player rather than a lonely wolf;
- can be punctual and relied on.

Employee perks, benefits

Infosys esteems you as we provide:

- limited contract (1 year with possibility of extension);
- remote work, initial training in Brno;
- monetary compensation of the night shifts (30%);
- compensation days for working at the Czech state holidays;
- performance bonus;
- financial appraisal for referring your friends and acquaintances;
- meal vouchers (a contactless plastic card);
- multisport card with financial contribution from Infosys;
- organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of a paid leave;
- teambuilding activities.
- Infosys appreciates your time so the hiring process is usually concise:

Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Do you want to know more about Infosys?

Infosys in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center Infosys provides technical support to more than 30 global multinational corporations.

Why is it a wise decision to join Infosys?

Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on a daily basis.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)


Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees

Company address

Infosys BPO s.r.o.
Vlněna 1
602 00 Brno
ID: 4083747  Dátum zverejnenia: 23.6.2021  Spodná hranica mzdy (brutto): 33 000 Kč/month