Lodging Customer Service Partner (B2B) with German & English

Do you enjoy meeting new people from all over the world? Are you fluent in German and English and an active, motivated and communicative person? Do you want to work for ambitious, well-known and expanding company in travel industry, which Shared Service Centre is placed in one of the most modern office building in Prague? YES?

What will you do?

You will be responsible for specific German and/or Austrian area, dealing closely with suppliers and with other colleagues across the company. You will handle multiple channels of communication, as email and phone and you will quickly, helpfully and with professionalism provide client service support by:
• Resolving issues with lodging partners
• Maintaining relationships with the partners to prevent future issues
• Providing service related to self-service portal and its maintenance
• Following on defined processes, instructions and set expectations

What are the requirements?
• High School/University Diploma (tourism focus advantage)
• Fluent in German (C1) and English (B2)
• Experience with customer service (Travel industry experience advantage)
• User knowledge of MS Office

What is the offer?
• Office building at Prague 8
• Training for the position
• Competitive salary
• Modern and luxurious open-space working place with your own desk
• Free beverages on the workplace
• Office hours from 9:00 till 18:00 (only full time job)

Other administrative and support service activities

International company strong in the travel industry