Network Engineer

Join our team of Global Cisco Experts!
Opportunity for you to work for an international, independent and stable private company in the heart of Europe.
Grow your skill base, we will support your technical development related to the role!

Purpose of role:
This role is a mix of tier 1 & 2 network support for our major telecommunications customer. That means engineer determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up knowledge on Cisco switches, has an access to EMEA & US devices. Learns company’s procedures and their global customers. Once fully confident then further, 2nd level is added; fixing faults, handling global clients of various technical expertise.

Working Hours:
In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr or 12 hr shifts, allowing for continuous periods of rest.

Your profile & technical skills:
A Background in Maintenance and/or Managed Service Sales within the Network arena
Help-desk Experience
Cisco CCNA Qualified or relevant NOC experience of at least 1 year
Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is an advantage.
Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
Basic knowledge of Windows, Unix, ticketing systems such as Remedy
Knowledge of MPLS and QoS policing is not required but is an advantage.
You have a customer service experience ideally gained in a customer facing environment
Fully CCNA qualified is a plus or relevant experience in technical support and networking
You have a good knowledge of how routing and switching works
Previous experience on technical support is desired
English proficiency in both verbal & written form
You are flexible to work in a shift pattern
**Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences**

Soft Skills:
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Ability to efficiently resolve customer’s problems and escalate further to tier 3 as per agreed service level agreements or to other 3rd party as necessary
Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
Ability to work well under pressure, set priorities and comfortable making decisions
Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn.

1 extra week of holiday (5 weeks in total)
Possibility to obtain further Cisco certifications CCNA, CCNP, Cybersecurity, etc. (funded by the employer after 12 months of employment)
Meal vouchers 100% covered by employer
Monthly loaded Flexi Pass credit card for your gym membership, Spa and others
Special discounts for gyms, opticians
Team building events
Generous employee referral bonus

You will first have an initial informative call with the recruiter to discuss the role more in detail. After that you have 2 rounds of interviews which will focus both on your soft skills as well as on your technical skills. The outcome of the interview process is usually delivered in 4-5 days after the initial conversation.