Service Desk Agent with Czech and English

NTT Data Services

Place of work
Remote work
Contract type
full-time
Wage (gross)
From 26 000 Kč/month

Information about the position

Job description, responsibilities and duties

Role Responsibilities:

- Identify issues, investigate root causes and recommend solutions to reported problems;
- Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
- May prepare help desk incident reports and assist in hardware and software evaluation;
- Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner;

Key Skills

- University education, preferably technical degree or Microsoft certifications;
- Up to two years’ experience that shows good knowledge of Microsoft Operating; - Systems local and remote administration and Microsoft Office family applications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills;
- Fluency in Czech and English;
- Flexibility to work shifts;

Employee perks, benefits

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
ID: 3948132  Dátum zverejnenia: 6.8.2020  Spodná hranica mzdy (brutto): 26 000 Kč/month