Customer Service Representative with German (B2B, home office)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Wage (gross)
38 000 Kč/month

Information about the position

Job description, responsibilities and duties

Are you proficient in German? Do you have experience in interacting with customers, either face to face or via phone/email? Do you like working with people? We are recruiting for a B2B Customer Service Representative with German who will be part of a small team in our client's shared service centre in Brno, Czech Republic. This role comes with a relocation package if you are currently abroad and allows remote work from anywhere in the Czech Republic, provided you can come to the Brno office a 1-2 times a month.

Your responsibilities will be:

- Respond professionally to customer inquiries on phone and email
- Remote trainings and consultation for customers in regards to products
- Analyze and provide support for technical problems
- Creation of simple monthly invoices
- Cooperation with diverse departments in the company
- Document customer inquiries in Salesforce and other databases

We are looking for:

- Fluent German and English
- Excellent communication skills
- Previous customer service experience is an advantage
- Computer literacy
- Customer and detail oriented personality

The role comes with:

- 5 weeks of vacation, 4 sick days
- Flexible working hours, option to work remotely + 4-week allowance to work from abroad per year
- Job related continuous training
- International and multicultural working environment in a shared service centre
- Contribution to pension and life insurance saving accounts
- Premium Health care for free, with a discount for family members, health days, fruit days
- Meal vouchers
- Discounted gym and wellness membership + Cafeteria Benefits
- Career progression opportunities
- Stock Purchase Program
- Fresh fruits and refreshments in the office
- Chill out zone with leisure time activities, on-site parking, and relocation assistance.

Location: Brno, Czech Republic
Contract: Permanent
Working hours: Mon - Fri, flexible hours
Starting date: Negotiable

Company on whose behalf the position is being filled

Other unlisted areas

International company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.
ID: 4207685  Dátum zverejnenia: 19.11.2021  Spodná hranica mzdy (brutto): 38 000 Kč/month