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Call Center Team Leader
Spicy Analytics Kft.
Place of work
Brno, Prague, Brno - City
Brno, Prague, Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Responsibilities:
Making outgoing calls
Receiving incoming calls and providing information for current and new clients
Follow up client calls where necessary
Documentation of call information
Preparing and translating scripts of the call center
Administration
Making outgoing calls
Receiving incoming calls and providing information for current and new clients
Follow up client calls where necessary
Documentation of call information
Preparing and translating scripts of the call center
Administration
Information about the selection process
What we offer:
Full time working contract
Interesting work mainly in Healthcare sector
Friendly team
Competitive salary with motivating bonuses
Single-shift operation during working days only
Full time working contract
Interesting work mainly in Healthcare sector
Friendly team
Competitive salary with motivating bonuses
Single-shift operation during working days only
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
Czech - Advanced (C1) and English - Intermediate (B1)
Other knowledge
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Personality requirements and skills
High school diploma or equivalent required
Experience in customer service or call center (min. 1 year)
Ability to communicate well via phone and via e-mail (verbally and written).
User level computer knowledge
Conversational level in English
Good stress tolerance
Experience in customer service or call center (min. 1 year)
Ability to communicate well via phone and via e-mail (verbally and written).
User level computer knowledge
Conversational level in English
Good stress tolerance
Advertiser
Brief description of the company
Our company is a research and consulting company specialized in the healthcare market. We offer different services to our clients, such as data mining, secondary data analysis, and evidence-based analysis with qualitative and quantitative research. Above all based on individual needs one-time or ongoing targeted data collection projects, preparation of registers and patient recruitment for clinical trials are provided.
ID: 2810466
Dátum zverejnenia: 14.11.2016
2016-11-14
lokalita: Brno, Prague, Brno - City Pozícia: Call Centre Supervisor Spoločnosť: Spicy Analytics Kft.