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UBER Greenlight Expert
Uber Czech Republic Technology s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
ABOUT YOU
Customer Focus - Strong customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber
Operations Affinity - Ability to track and analyse reports, coordinate resources, identify customer/business needs and propose solutions
Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner
Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support to Uber’s community
**RESPONSIBILITIES **
Deliver professional and personalised in-person support in every interaction with partner-drivers in the city
Owning your personal metrics for customer support and performance
Be passionate and knowledgeable when speaking about Uber products
Going beyond mere problem solving to identify root causes and work with other members of the Uber team (Operations & Logistics) to make continuous improvements
Representing the Uber brand professionally
WHAT YOU'LL NEED
Experience in Customer Support / Customer Operations, with a desire to be part of a cohesive team
Great communication skills and ability to interact with people from diverse backgrounds
A calm temperament and excellent negotiation and conflict resolution skills
An interest in and passion for Uber
Ability to adapt and thrive in an environment of high growth and continual change
BACKGROUND
Solid verbal and written communication skills in Czech and English
Retail, service, or other customer service experience preferred
Skills with use of Microsoft Office Suite / Google Suite
SQL / other Analytics experience can be a plus
Other Operations / Sales experience can be a plus
Customer Focus - Strong customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber
Operations Affinity - Ability to track and analyse reports, coordinate resources, identify customer/business needs and propose solutions
Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner
Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support to Uber’s community
**RESPONSIBILITIES **
Deliver professional and personalised in-person support in every interaction with partner-drivers in the city
Owning your personal metrics for customer support and performance
Be passionate and knowledgeable when speaking about Uber products
Going beyond mere problem solving to identify root causes and work with other members of the Uber team (Operations & Logistics) to make continuous improvements
Representing the Uber brand professionally
WHAT YOU'LL NEED
Experience in Customer Support / Customer Operations, with a desire to be part of a cohesive team
Great communication skills and ability to interact with people from diverse backgrounds
A calm temperament and excellent negotiation and conflict resolution skills
An interest in and passion for Uber
Ability to adapt and thrive in an environment of high growth and continual change
BACKGROUND
Solid verbal and written communication skills in Czech and English
Retail, service, or other customer service experience preferred
Skills with use of Microsoft Office Suite / Google Suite
SQL / other Analytics experience can be a plus
Other Operations / Sales experience can be a plus
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Czech - Proficiency (C2) and English - Upper intermediate (B2)
Advertiser
Brief description of the company
**About Uber ** We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.
ID: 3619724
Dátum zverejnenia: 12.3.2019
2019-03-12
lokalita: Prague Pozícia: Customer Support Specialist Spoločnosť: Uber Czech Republic Technology s.r.o.