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Customer Service for Fashion Brand with German
Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 35 000 Kč/month
From 35 000 Kč/month
Information about the position
Job description, responsibilities and duties
Customer Service for Fashion Brand with German
Are you a motivated individual, with a passion for helping people and providing the best customer support? Then apply TODAY!
For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is an excellent opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.
What you will do in this role:
Answering inquiries about e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
The customer line is open daily
Are you a motivated individual, with a passion for helping people and providing the best customer support? Then apply TODAY!
For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is an excellent opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.
What you will do in this role:
Answering inquiries about e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
The customer line is open daily
Employee perks, benefits
Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Tasty coffee&tea
Fresh fruit and refreshments 2x a week
Multisport card.
Daily use of foreign languages, especially English.
Great referral bonus
Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), and fully equipped kitchenettes.
Around the building, there are plenty of restaurants that are also vegan-friendly.
A team that is fair and human at all times, including corporate governance.
Close to public transport (Metro Budějovická)
Fitness centre or park nearby
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
Attractive bonuses according to the performance
Tasty coffee&tea
Fresh fruit and refreshments 2x a week
Multisport card.
Daily use of foreign languages, especially English.
Great referral bonus
Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), and fully equipped kitchenettes.
Around the building, there are plenty of restaurants that are also vegan-friendly.
A team that is fair and human at all times, including corporate governance.
Close to public transport (Metro Budějovická)
Fitness centre or park nearby
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
Information about the selection process
Please send the CV to
[email protected]
[email protected]
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
Follow-up/Higher Professional Education
University student
Language skills
German - Proficiency (C2) or English - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Native German speaker.
Advanced level of English language.
Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service centre
Very good communication skills and customer orientation
Multitasking, stress resistance
Advanced level of English language.
Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service centre
Very good communication skills and customer orientation
Multitasking, stress resistance
Advertiser
Brief description of the company
Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.
Number of employees
250-499 employees
ID: 4437537
Dátum zverejnenia: 3.10.2022
2022-10-03
lokalita: Remote work Pozícia: Call Operator, Customer Support Specialist Spoločnosť: Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.
Spodná hranica mzdy (brutto): 35 000 Kč/month